• Introduction

​

Managed Services is designed to be an all-you-can-eat model where both organisations are aligned so that they work together, where in the past, an IT provider might bill hourly and fix problems on an issue-by-issue basis. Now with managed services, the IT provider has a vested interest in aligning the organisation outcomes to provide a proactive service that minimizes problems.

​

A Managed Service Provider (MSP) is a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model. ... Over time, MSPs have expanded the scope of their services in a bid to differentiate themselves from other providers.

​

It is now a common trend in the enterprise world to undergo a digital transformation doctrine, whereby old and on-site hardware and infrastructure get replaced with digital systems and services. 

But moving from old to new systems and IT operations can be a daunting task. There are numerous advantages but it to get the most out of digital transformation, IT leader and teams need to have a very careful and considered approach, which can be time-consuming and require a lot of ongoing work post-transformation. 

​

• Who Should Attend

​

• Senior Management team

• Technical Project Managers

• IT Directors

• Managers

• Software Developers

• Service Delivery Managers

​

• Course Content

​

• Benefits of Managed IT Services

• Challenges

• Keys Success of implementing Managed IT Services

• Managed Services and Outsourcing

​

Course Duration - 5 Days

 

Course Fee -  £3500